WE ARE METROLINA TRANSPORT GROUP!
Metrolina Transport Group exists to provide excellent service and value to our customers while maintaining our uncompromising principals as we grow.
The core values below help guide our decisions and determine how we operate our company:
WE ARE A TEAM AND A FAMILY
Our company culture is what makes us successful. We want to create an environment that is friendly, warm, and exciting. We encourage diversity in ideas, opinions, points of views, and in each other.
The best leaders are those who lead by example and are both team followers, as well as team leaders. The best team members take initiative when they notice issues so that the team and the company can succeed.
The best team members take ownership of issues and collaborate with other team members whenever challenges arise.
The best team members have a positive influence on one another and everyone they encounter. They strive to eliminate any kind of cynicism and negative interactions. They are humble, and strive to create harmony with each other and with everyone else they come in contact with.
We are more than just a team though — we are a family. We watch out for each other, care for each other, and go above and beyond for each other because we believe in each other and we trust each other.
WE DELIVER EXCELLENT CUSTOMER SERVICE
To deliver customer service you must differentiate yourself, which means doing something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver. We are not an average company. Our service is not average, and we don’t want our people to be average. We expect every employee to deliver excellence.
Our philosophy at Metrolina Transport Group is to deliver the best service possible. Whether internally with co-workers or externally with our customers and partners, delivering excellence results in word of mouth and in the growth of our referral business.
WE WORK HARD AND HAVE FUN
Our team works very hard, but when you spend so much time at work, we believe it is important to have fun too. When you make sure that everyone is having fun at work, it ends up being a win-win for everyone: employees are more engaged in the work that they do, the company as a whole becomes more innovative, and the customer experience gets better and better.
WE CONDUCT OUR BUSINESS WITH THE HIGHEST MORAL AND ETHICAL STANDARDS
Let’s face it: people have had total horror stories in their dealings with moving companies. By remembering not to cut corners, and by maintaining high moral and ethical standards, we believe that we operate each and every day in a way that makes our mothers proud of us each and every step of the way.
WE STRIVE FOR OPERATIONAL EXCELLENCE
We believe in operational excellence and realize that there is always room for improvement in everything we do. This means that our work is never done.
In order to stay ahead of the competition (or would-be competition), we need to continuously innovate as well as make incremental improvements to our operations, always striving to make ourselves more efficient, always trying to figure out how to do something better. We use mistakes as learning opportunities.
We must never lose our sense of urgency in making improvements. We must never settle for “good enough” because good is the enemy of great. We set and exceed our own high standards, constantly raising the bar for competitors and for ourselves.
WE ARE TRANSPARENT IN EVERYTHING WE DO
We value strong relationships in all areas: with customers, vendors, business partners, team members, and co-workers. Strong, positive relationships that are open and honest are a big part of what differentiates Metrolina Transport Group from most other companies. Strong relationships allow us to accomplish much more than we would be able to otherwise.
In any relationship, it’s important to be a good listener as well as a good communicator. Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it’s not what you say or what you do, but how you make people feel that matters the most. In order for someone to feel good about a relationship, he/she must know that the other person truly cares about them, both personally and professionally.
WE EMBRACE CONSTANT CHANGE AS WE GROW
For some people, especially those who come from bigger companies, the constant change can be somewhat unsettling at first. We must all learn not only to not fear change, but to also embrace it enthusiastically, and perhaps even more importantly, to encourage and drive it. We must always plan for and be prepared for constant change.
Although change can and will come from all directions, it’s important that most of the changes in the company are driven from the bottom up — from the people who are on the front lines and closest to the customers and/or issues. Never accept or be too comfortable with the status quo because, historically, the companies that get into trouble are the ones that aren’t able to respond quickly enough and adapt to change.